Written by Tabitha Neatherlin
Secure Communications With The HIPAA Compliant Pager Replacement
In an industry where staff members are always communicating critical information, pagers are used to relay important messages and alert staff of pressing patient concerns. Yet, with minutes and even seconds making a difference for any patient, healthcare organizations must realize the crucial element of quick and secure communications.
Pagers have acted as a main form of communication for many healthcare organizations. With no need for cell signal or even wi fi, pager alerts work in locations where normal messaging technologies had previously struggled. In addition, pager alerts are not intrusive, giving staff members the ability to silence when needed and assure that it would not interrupt patient care. Yet, with the introduction of new technologies, pagers have become inferior despite the reliance healthcare facilities still have on them.
The rise of mobile devices has allowed businesses an easier and quicker way to communicate, and healthcare organizations are no exception. The familiar technology has allowed physicians and other staff members to integrate their personal devices into the workplace as a pager replacement, yet email and standard text messaging are not HIPAA compliant forms of communication. With that in mind, organizations have clung to their pagers as a compliant way to communicate, even if it is not the most reliable or immediate method.
Yet, with secure texting, organizations are able to implement an easy way to use their smart phones and remain HIPAA compliant. With industry leading encryption rates and robust features to keep security a priority, secure messaging allows healthcare facilities to embrace an easier and more reliable form of communication and use it as a pager replacement.
Secure Text Messaging acts as a pager replacement with features that allow:
- Automated and Instant Alerts
- Voicemail and Callback Functionalities
- Message Confirmation and Tracking
Enable Automated And Instant Alerts With The Pager Substitute
Pagers have survived despite the overhaul of new technology because of the ability to instantly send alerts to fellow staff members. Yet, the use of secure texting allows healthcare organizations to still send alerts for incoming messages, and also attach important content to help recipients prioritize the messages and ensure proper follow up. Acting as a pager substitute, secure text messaging allows users to send out alerts for groups, specific distribution lists or individuals. Recipients are also able to enable a “repeat notification” feature to ensure that messages are not forgotten after the initial alert.
Integrate Voicemail and Callback Functionalities With The Pager Alternative
The use of secure text messaging may replace the need for endless phone tag, but specific solutions allow you to still attach voice memos and even voicemails for the phone number attached to an account. The use of a texting solution as a pager alternative allows staff members to still send important attachments but can also dictate instructions or concerns with recorded voice files. This allows a quick and reliable way to forward any information to the desired recipient similar to a pager. With this pager alternative, staff members do not lose their familiar functionalities of a pager, but instead enhance pager functionalities with secure texting.
Improve Message Confirmation and Tracking With The Alternate Pager
The use of secure texting as the alternate pager allows administrators to keep track of usage and ensure that messages are received and responded to within their healthcare facility. Secure text messaging solutions include the ability to fully audit and track messages from sent to delivered to read, ensuring that messages are received on the device and read by the recipient. In addition, administrative controls allow facilities to keep track of authorized users and ensure that mobile devices are properly used in the workplace. Negating arguments that personal smart phones detract from patient satisfaction, staff members are able to use their smartphones to easily communicate and forward key patient notes and improve patient care for their organization.
Pagers have been the key form of communication for many healthcare organizations, yet secure text messaging allows healthcare organizations to turn to a more reliable and robust pager replacement. With secure texting, facilities are able to prioritize and track messaging with the same familiar alert and voice functionalities of their old pagers. Learn more about the benefits of pagers and how secure text messaging could increase patient care and satisfaction for your facility