Whitepaper: Mobile Communication in a HIPAA Compliant Environment
SMS Text-Messaging has created a new technology wave across the healthcare industry and is steered by doctors, nurses as well as their patients. With HIPAA and other regulatory requirements, however, the enterprise faces immense challenges in meeting compliance standards while improving efficiency through innovative adoptions like text-messaging.
TigerText took the initiative to enhance the existing, widely-accepted familiarity of SMS and created a purpose-built solution for the healthcare sector. Irrespective of whether it is used internally by employees at healthcare organizations or externally for customers, TigerText solutions provide an easy-to-use, cost effective and extremely secure bi-directional mobile communication internally for enterprises as well as for rich data exchange with customers.
SMS isn’t just for personal use. Employees are increasingly bringing personal devices to the workplace and using them for work, and hospital communication is increasingly complicated. A single physician could be burdened by the weight of not only his personal cell phone, but also multiple pagers for different priorities or groups. Why? Over the course of a single day, many colleagues, including other physicians, nurses, or administrators, or even patients may try to reach that physician to request a consult, communicate patient information, schedule staff, change treatment protocols, and much more. Healthcare professionals are rarely in their office or in a single location for a long period of time and need to be accessible in any location. The traditional process to reach that physician is to send a page and wait for a callback. The follow-up conversation could be delayed by hours, especially if the other party is no longer at the original number or is unavailable for a call. In a very time-sensitive environment, these delays could cost more than money – they could cost patients’ lives.